Terms and Conditions of VE.DA.PLUS d.o.o. Services

Offer: passenger transport, vehicle rental with driver, driver rental

SERVICE PROVIDER: VE.DA.PLUS d.o.o. (hereinafter referred to as the provider), Žigoni 25, 5292 Renče, Slovenia, SI 80285562

Article 1 – PROVIDER
The provider, VE.DA.PLUS d.o.o., performs transport services with vehicles in accordance with applicable regulations governing the field of services. Accordingly, the provider issues general terms and conditions of service, which form the basis of every service performed.

The provider does not transport minors without the accompaniment or authorization of a guardian.

Article 2 – CLIENT
The client is any contracting party or client of the service provided by the provider or carrier. The client is also the payer of the service.

The client utilizes the vehicle capacities in accordance with the specifications listed in the general terms and conditions. The provider is not obligated to provide services to anyone who does not agree with these general terms and conditions.

Article 3 – RESERVATION
A reservation is confirmed when the provider receives the agreed advance payment for the service, if so agreed upon by both contracting parties. Only those service reservations that are also confirmed in writing by the provider are valid.

The deadline for paying the advance is stated in the offer.

A confirmed reservation includes the client’s details, the number of persons, confirmation of the requested date, the pick-up location or start of the journey, the final destination, and the fixed price for the reserved service.

An unconfirmed reservation is not binding for the provider.

Article 4 – ECONOMY TRANSPORT
Economy transport means cost-effective transport, where passengers may be grouped together, and there may be waiting times and stops at individual addresses, hotels, guesthouses, or home addresses. The departure and arrival times can be adjusted to the other passengers who have booked the transport. The departure point is a single location determined by the carrier, taking into account all passengers involved in the transport. There is an option to pay extra for transport from the passenger's address.

VIP transport is intended for those passengers who wish to customize their transport to their needs. This type of transport is ordered by phone and in writing via email. Upon booking, the passenger specifies the desired departure and arrival time (flight number), pick-up location, and number of persons. This type of transport is not bound to a schedule. It is exclusively tailored to passengers who need a service from the address to the airport or vice versa without additional stops and passengers. For reservations from the airport to the desired address, the driver waits for the passenger with an agreed greeting sign at the airport building upon the plane's landing. The transport is carried out with a comfortable high-class minivan. Additional benefits of VIP TRANSPORT: free extra luggage, no extra charge for using a child seat and roof box, unlimited stops in accordance with the travel timeline.

Article 5 – PAYMENT FOR SERVICES
Cash payment can be made directly before the start of the ride, for which an appropriate payment document for the ride is issued. Different forms of payment are available for contractual parties ordering services from the provider for their beneficiaries. In this case, a received purchase order or company contract and a written order in the form of an email are required. The passenger list is also a mandatory part of the order. Contractual partners are entitled to pay the invoice within the agreed period (per contract) or by the date specified on the issued invoice.

Article 6 – CANCELLATIONS
In the event of sudden or unexpected cancellations due to, for example, a change or rerouting of the flight arrival to a different airport than booked and paid for; loss or delay of the flight on arrival (through the client's fault); the provider is not obligated to refund the payment for the mentioned service.

Article 7 – START OF THE RIDE
The start of the ride is defined as the moment when the client and the provider conclude a written agreement on the service. When the client takes their seat in the vehicle, the driver can physically start moving the vehicle toward the agreed destination.

The driver is not responsible for personal belongings lost or forgotten in the vehicle.

Article 8 – INTERRUPTION OF THE RIDE
An interruption of the ride between the start and final destination means a stop where all passengers leave the vehicle. For shorter trips up to 200 km, a stop of up to 15 minutes is foreseen, and up to 30 minutes for longer trips. For longer stops, the driver must agree with the passengers, requiring the consent of all. For frequent stops at the express request of the passengers, the driver is not responsible for any delays to the final destination.

Article 9 – END OF THE RIDE
The end of the ride occurs when all passengers leave the vehicle at the final destination.

Article 10 – VEHICLE BREAKDOWN
In the event of a vehicle breakdown, the provider is obligated to provide a replacement transport at its own expense. If a replacement vehicle cannot be provided within 4 hours from the interruption of the ride due to a breakdown, the user is reimbursed for the transportation or service costs in full.

In case of a vehicle breakdown, the user is not entitled to reimbursement of other costs beyond those specified.

A vehicle breakdown and force majeure are not grounds for compensation.

Article 11 – SAFETY AND RESPONSIBILITY
All vehicles are licensed for passenger transport, properly inspected, and compliant with the laws of the REPUBLIC OF SLOVENIA. Accident insurance for passengers is included in the transport price. All vehicles also have AUTO ASSISTANCE INSURANCE from SAVA d.d.

The additional duties of the vehicle driver include the obligation to act as a good steward concerning the vehicle and passengers. In the event of dangerous behavior by passengers that could cause physical harm to themselves or others, the driver is obligated to stop the ride and ensure the safety of other passengers and the vehicle before continuing.

Article 12 – LUGGAGE
The transport client is entitled to one piece of hand luggage up to 10 kg and one piece of personal luggage up to 25 kg. With prior notice or reservation and extra payment, additional luggage is possible.

It is prohibited to bring and transport dangerous substances or materials prohibited by law in any country through which the journey will take place in the minivan.

Article 13 – CANCELLATION OF TRANSPORT BY THE PROVIDER
This includes any cancellation of transport by the provider. The provider can partially or fully cancel the transport if circumstances arise before or during its execution that could not be avoided, foreseen, or prevented. The provider can also cancel the ride if the minimum required number of passengers is not met or if the remaining registrants have not paid the transport advance. The provider must inform the users of the cancellation at least 2 days before the start of the transport and fully refund the paid amount.

Article 14 – CANCELLATION OF TRANSPORT BY THE CLIENT
The client’s cancellation of the journey must be done in writing, and email is an acceptable form.

The date of the written cancellation is the basis for calculating cancellation costs, which amount to: 50% of the transport price if canceled up to 14 days before departure; 100% of the transport price if canceled less than 7 days before departure.

Article 15 – DATA PROTECTION
Protecting the personal data of our users is a primary concern of our company. Your data is protected against loss, destruction, forgery, manipulation, and unauthorized disclosure at all times. We will never misuse your personal data in any way.

Article 16 – DISCOUNTS
Discounts are agreed upon by the contracting parties before the transport is carried out. Promotional prices and additional offers are determined by VE.DA.PLUS d.o.o. and clearly stated in the price list of the offer.